We take great pride in our all of our Unique Japan products. Japan is a country with a reputation for producing products of superior quality and craftsmanship that dates back for centuries. We are confident that you will be satisfied with every item you purchase on our website. If, however, for any reason you are dissatisfied with a purchase, we'll assist you with a refund* or exchange if the items are returned within 30 days of delivery.

Please note:
*The customer is responsible for all shipping charges of returned items and we deduct a restocking fee equivalent of 15% of the items price from the amount of your refund if the products did not suffer damage or defects or if the order has been incorrectly fulfilled upon delivery.

*In the event that the product(s) did suffer damage, defects or the order has been incorrectly fulfilled, quickly contact the shipping company and Unique Japan with your order number and details immediately after receiving the package. We will exchange (or correctly fulfill) your package as soon as we receive the returned item(s). All return shipping fees should be paid by the shipping company if the goods arrived damaged.

*We cannot accept refunds, returns, and exchanges of items more than 30 days after delivery, regardless of reason. Please check the condition of the items you purchased soon after receiving them.

*We will begin the refund procedure immediately after receiving the returned items. As soon as the processing is completed, we'll inform you by e-mail. Refunds may take up to 90 days to complete depending on the credit card company used. Contact your credit card company for further information.

How to Return & Exchange
Please send the item(s), preferably in the box they were shipped in back to Japan. Be sure to include the original printed copy of the order details included in the shipment. Make a copy of the order details prior to sending back the package.

Please send all packages to: