All Unique Japan products are supported with a 110% money-back guarantee. If you are not completely satisfied with a product purchased on uniquejapan.com, simply return it for a prompt and courteous 100% refund of your full purchase price, plus an additional 10% gift certificate. We take great pride in our all of our Unique Japan products. Japan is a country with a reputation for producing products of superior quality and craftsmanship that dates back for centuries.

Please note:
*We cannot accept refunds, returns, and exchanges of items more than 60 days after delivery, regardless of reason. Please check the condition of the items you purchased soon after receiving them.

*In the event that the product(s) did suffer damage, defects or the order has been incorrectly fulfilled, quickly contact the shipping company and Unique Japan with your order number and details immediately after receiving the package. We will exchange (or correctly fulfill) your package as soon as we receive the returned item(s). All return shipping fees should be paid by the shipping company if the goods arrived damaged.

*We will begin the refund procedure immediately after receiving the returned items. As soon as the processing is completed, we'll inform you by e-mail. Refunds may take up to 90 days to complete depending on the credit card company used. Contact your credit card company for further information.

*For orders that are cancelled before they are officially shipped, a 5% cancellation fee plus any local shipping or other minor business costs will apply.

How to Return & Exchange
Please send the item(s), preferably in the box they were shipped in back to Japan. Be sure to include the original printed copy of the order details included in the shipment. Make a copy of the order details prior to sending back the package.

Please send all packages to: